Scam safety

Practical guide

A safe response is usually slow: pause, call the organisation through a number you find yourself, and speak with someone you trust before sending money.

A simple weekly rhythm

Start with one small action. A clear list is easier to improve than a perfect plan that is never used.

Keep copies of important documents and write down the date, organisation and name of anyone you speak to.

When a decision involves contracts, welfare, health or debt, check the official organisation or an independent adviser before acting.

1

Read the message without clicking

2

Check the sender and spelling

3

Find the organisation independently

4

Contact your bank quickly if money moved